Palo Alto Networks (NYSE: PANW) today announced that it is significantly expanding its customer support offering across EMEA, investing in an enlarged footprint and applying a centre of excellence model to provide customers with access to the support they need, whenever they need it. The company will deliver support services out of the Czech Republic, Hungary, Spain and Poland as well as further expand existing support services in Israel and the Netherlands. The announcement marks a significant expansion in EMEA that will provide Palo Alto Networks customers with comprehensive support across the region.
With 2020 ushering in a cybercrime ‘gold rush’, it is more important than ever that businesses have access to local support when they need it. According to the Unit 42 Cloud Threat Report, 1H 2021, organisations in retail, manufacturing and government saw incidents rise 402%, 230% and 205%, respectively. The expanded customer support resources will help ensure that Palo Alto Networks customers have access to high-level engineers located in their time zone. The region-wide expansion will also reinforce Palo Alto Networks’ commitment to respecting local data sensitivities and General Data Protection Regulation (GDPR) requirements.
By making this investment in the EMEA region, Palo Alto Networks remains at the forefront of customer service excellence, which is widely recognised by the cybersecurity industry. Palo Alto Networks is recognised by J.D. Power and the Technology Services Industry Association (TSIA) for providing ‘An Outstanding Customer Support Experience’ for its Global Assisted Technical Support and Self-Service Support for six years in a row.
"At a time of unprecedented pressure on our customers and their IT teams, it is vitally important that we stand beside them to provide the support they need to keep their organisations safe from harm," said Wadad Kafka, vice president of Global Customer Support, EMEA, Palo Alto Networks. "This expansion of highly skilled engineers across the EMEA region means that our customers will always have access to the expertise that they need whether for day-to-day queries or at the most critical moments."
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